Cancellation policy
Cancellation policy
Right of withdrawal
You have the right, within fourteen days to withdraw from this contract without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods.
To exercise the right to cancel, you must inform us (Gemeos GmbH, Schulstraße 4, 4484 Kronstorf, Austria, office@gemeos.at, Phone: +43 670 4076308) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
The right of withdrawal does not apply to the following contracts:
- Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.
- Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
- Contracts for the delivery of goods or the provision of services whose price depends on fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period, in particular services in connection with shares, shares in open-ended investment funds within the meaning of Section 1 (4) of the German Investment Code and other tradable securities, foreign exchange, derivatives or money market instruments.
Sample withdrawal form (If you wish to withdraw from the contract, please complete this form and return it to us). - To Gemeos GmbH, Schulstraße 4, 4484 Kronstorf, Austria, office@gemeos.at - I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Signature of the consumer(s) (only for notification on paper) - Date |
Cancellation policy created with the Trusted Shops Legal copywriter